Frequently Asked Questions
Standard digitizing is 3 business days. We have a noon cut off time to receive artwork, therefore if it is received after 12 noon it is technically 4 business days. The 12-noon cut off applies to rush digitizing orders as well. We normally scan and e-mail swatches.
JOB APPROVAL FORMS
Approval forms are sent for every order and we ask that you review all of the information, sign and return to us before 4 p.m. on the day they are sent. The forms must be reviewed and returned before your order will be sent to production. Any delay in signing and returning will result in a delay in producing your order.
We offer rush services to accommodate our customer’s needs. We do have cut off times for rush orders in order to meet everyone’s needs. Same day rush service is only available by contacting your rep BY NOON the day. 1-day rush service deadline is 12 noon. 2-day rush service deadline is 2 p.m.. Rush services may not always be available so please check on availability.
Sometimes unexpected production problems may occur that will cause a delay. Orders are sometimes placed in HOLD because a problem is found when we are ready to embroider or screen print and we await your direction. If you have an event or a MUST date, please be sure to indicate this on your order. This does not happen often, but is a possibility.
Is it cheaper to do screen printing or embroidery?
Screen Printing is less expensive, but not as much as people think. It is typically a couple of RAND less per item. On smaller runs, embroidery is generally less expensive.
What if I don’t have a logo yet?
Bondipix can refer you to a branding expert if you are a small, medium or large business to develop a company logo.
What are the payments terms?
75 percent deposit at the time of the order.
In what format should I submit my logo?
For the purposes of embroidery, we prefer a JPG at 300dpi. We can also accept TIFF, EPS, GIF and PDF formats. For the purposes of screen printing we need an EPS or Corel Draw files. We can not use JPG, GIF, PDF or TIFF files for screen printing. All files should be emailed to email@example.com.
How does the order process work?
Customers provide their logo to our staff members and select their garment type from one of our catalog. After approval, the order is produced and picked up at our offices
Can I bring my own garments in for embroidery and printing?
Yes. However, quite often we can save you money by purchasing the product for you because of our volume discount with several vendors.
What kind of items can be embroidered?
The saying in our shop is, “If we can hoop it, we can embroider it.”
What is the set-up fee and what is it for?
A set-up fee is a one-time fee charged to set up screens for screen printing or a computer file to tell the embroidery machines what to do for embroidery. Most items will require a set-up fee. For screen printing this is to develop the film screens used in the printing process. For embroidery, this is payment for the time it takes to digitize your logo